Health
Clarify product and handling information that may affect crew, handlers or the receiving party.
Health, Safety, Environment & Quality
Controls matched to the confirmed order.
Our HSEQ principles place health and safety first, support responsible environmental choices and protect order quality through suitable handling and clear documentation.
HSEQ priorities
Four connected controls for every confirmed supply plan.
The controls applied depend on the goods, available supplier information, handling requirements and actual delivery conditions. Regulated capabilities are claimed only when supported by current evidence.
Safety
Match segregation, packing and delivery instructions to the goods, terminal and receiving conditions.
Environment
Reduce avoidable packaging where practical and identify goods that require controlled handling or disposal.
Quality
Check confirmed items, quantities, specifications, substitutions and records at the relevant handovers.
Product care
Controls applied where relevant and supportable.
- Receiving inspection against confirmed item and quantity
- Expiry-date checks for applicable provisions and consumables
- FIFO or FEFO handling where required by the product
- Separation of food, chemicals and incompatible goods
- Safe packing, palletizing and labelling instructions
- Supplier or batch traceability where documentation is available
- Complaint, discrepancy and recall communication
Regulated claims require evidence
WHMIS training, TDG procedures, cold-chain capability, licences, association memberships and certifications are published only after current evidence and operational applicability have been verified.
Safe delivery coordination
Security details stay between authorized parties.
Delivery is coordinated with the appointed agent and handled in accordance with applicable port and terminal security requirements.
Access instructions, credentials, routes and security personnel information are never published on the website.
- AConfirmAgent, terminal, berth, timing and receiving party.
- BPrepareLabels, packing and supporting delivery documents.
- CHandoverUse the authorized receiving party and agreed delivery point.
Delivery note & discrepancies
Record what was handed over.
The exact claims procedure and deadline must be defined in the final Terms of Sale.
Who signs
The authorized vessel representative, appointed agent or other agreed receiving party signs the Delivery Note.
What to record
Quantities, visible condition, delivery date/time and any shortage or variance observed at handover.
How to report
Notify the RFQ contact promptly and provide the PO, item line, quantity, photos and supporting delivery record.